Frequently Asked Questions

When will I be able to buy the product?

You can now buy your PouchBANDs at our Indiegogo page: https://igg.me/at/pouchpass/

Do you offer worldwide shipping?

We ship to all countries excluding the following which have been flagged by courier services as restricted or high risk: Belarus, Cote d’Ivoire, Cuba, Democratic Republic of the Congo, North Korea, Sierra Leone, Sudan, Syria & Zimbabwe. If you would like a shipment to any these countries we will make alternative arrangements that may cost more, however, we can’t guarantee the shipment’s arrival.

What are the different PouchPASS subscription options and their prices?

PouchPASS is offering a Lifetime Subscription option for a limited time only. Prices during this time may vary depending on the promotion of the month. For more information, please visit our Indiegogo page: https://igg.me/at/pouchpass/

Which PouchBand colors are available? 

The following colors are available: Black, Green, Red, Blue and Gray. 

What are the payment methods on Indiegogo?

Indiegogo currently accepts payments from direct credit/debit cards, Apple Pay, and Google Pay. 

When is the shipping of the PouchPASS product? 

We are expecting to ship PouchBANDs as early as September 2020.

How do I activate the PouchBAND?

Your PouchBAND is a button battery (CR2032 button battery) operated Body Temperature Monitoring wearable, with a Bluetooth (BLE) capability to connect to your phone for easy monitoring of your temperature anytime.

Is there a battery level indicator for the PouchBAND?

Yes. Once the PouchBAND is connected to the app via Bluetooth, the user may view the battery level on the Battery Status section under Monitor Tab. 

What is the life expectancy of the battery?

The battery life can last up to 3-6 months depending on the usage. 

How does PouchPASS monitor my temperature?

Using MAX30208 – Clinical grade temperature sensor, up to ± 0.1 °C measurement accuracy*. It allows you to monitor your real-time wrist temperature. Data will automatically be synced via Bluetooth to the local network(s) and/or your PouchPASS application. Reports can be downloaded daily, weekly or monthly. An alert will be sent if the user’s temperature is higher than the standard. 

How does the PouchPASS gateway work?

Your PouchBAND transmits your real-time body temperature to your PouchPASS app on your mobile phone through Bluetooth connection. Your PouchPASS app then submits your temperature data to the cloud, so it can be viewed and recorded using your PouchPASS Dashboard. For scenarios like School, Factories, Offices, Household, wherein some PouchBAND wearers have limited or no access to a device with PouchPASS app. 

The gateway will serve as the wristbands data receiver so the real-time temperature can still be viewed and recorded in your PouchPASS dashboard.

Is the PouchBAND safe to wear for a long stretch of time?

It is perfectly safe and it is encouraged that you wear your PouchBAND on a daily basis, to continuously monitor your temperature anytime. However, it is not good for your skin to wear a wet wristband for long periods of time. If your wristband gets wet, i.e. after sweating or showering, rinse and dry it thoroughly before putting it back on your wrist.

Is PouchBAND water resistant? 

Yes. Your PouchBAND also dust resistant.

What factors can affect the accuracy of the wrist temperature?

Wrist temperature may be affected by your activity, time of the day and environment. More information will be provided in the educational tutorials inside the app.   

What is Indiegogo? First time supporting and ordering a project on Indiegogo?

We figured you could use some help! Feel free to reach out to our team anytime with any questions you may have: help@chargeasap.com. The Customer Happiness Team will respond within 24 business hours. Indiegogo is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price. There will also be a commission based referral program for all resellers. 

If you need more in depth help please go to our Help Center.

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SpecsPouchBandPouchBand Plus
Connection TypeBluetooth BLEBluetooth BLE and NFC
CompatibilityAndroid 4.4 and iOS 13 and aboveAndroid 4.4 and iOS 13 and above
Body MaterialPC+ Medical Grade Non-woven fabricPC+ Medical Grade Non-woven fabric
AppPouchPASS AppPouchPASS App
Weight10g11g
Length11 +8.5cm11 +8.5cm
Width20mm20mm
Battery2032 Button Battery, Up to 6 months2032 Button Battery, Up to 6 months
Temperature SensorUp to ± 0.1 °C measurement accuracy*Up to ± 0.1 °C measurement accuracy*
Water ResistantYesYes
Dust ResistantYesYes
Available Colors55
Custom DesignYesYes
Cashless PaymentsNoYes
Access ControlNoYes
Advanced data collection and analytics reportingSomeYes

* as per component manufacturer spec sheet